PAYMENTS

All quotes are in pounds sterling, all payments must be made in pounds sterling.

A minimum 25% deposit of the tour cost is required upon booking. Bank transfer, bankers draft, business cheques and Western Union are accepted, unfortunately we cannot accept credit card payment. Final balance must clear our UK bank no less than 2 calendar months prior to your arrival. We request that the person making the booking is responsible for full tour payment for every person travelling in his/her party.

ALTERATIONS TO TOURS

Itineraries may need to be changed by McLeanScotland due to weather or circumstances beyond our control. All clients will be informed of any such change prior to, or during the vacation.

CAR RENTAL

If you are renting a vehicle through McLeanScotland please read your personal travel insurance first, to see what is included in your own insurance. CDW (collision waver damage) is generally not included in Scotland, although the company we use Arnold Clark, do explain this to you at vehicle pick up, where you have the option to include this.

FUNCTION AND EVENT TICKETS

Must be paid for in advance in full and are non refundable.

CANCELLATION BY CLIENT

Deposits are non refundable. Should you have to cancel your booking for any reason, please inform McLeanScotland immediately in writing. Loss of monies may be recovered through your travel insurance, subject to the terms of the policy and we would therefore encourage you to obtain cancellation cover from your local insurance provider as soon as your vacation is booked. If you cancel within two months of your start date there is no refund however we would be happy to provide supporting documentation for any travel insurance claim.[1]

CANCELLATION BY MCLEAN SCOTLAND

In the unlikely event of McLeanScotland cancelling your vacation, due to circumstances beyond our control, a full refund or replacement will be offered

INSURANCE

All clients travelling with McLeanScotland are strongly advised to take out insurance against cancellation, theft and medical expenses. We advise you to read your insurance terms and conditions carefully before leaving home.

GENERAL CONDITIONS

All whisky tours are arranged by McLeanScotland. We accept the booking in good faith and you agree that there are no reasons which have not been disclosed to us in writing before booking (eg severe incapability) which may make it unwise for you or your party to embark on the tour. Whilst we endeavour to support your food requirements it is your responsibility to check with food providers regarding content.

The price of your holiday is guaranteed in pounds sterling and will not be subject to any variations, either increase or decrease except for those resulting from changes in either the cost of fuel or government taxes. If you or any member of your party is considered causing offence, danger, damage or distress to others whilst on tour, we reserve the right to cancel or terminate their holiday from this point. If this situation arises we will be under no obligation to cover expenses incurred, nor shall we consider any claims for compensation or refunds.

COMPLAINTS

Any complaints regarding accommodation or vehicle rental should be made directly to the service provider in the first instance and contacting McLeanScotland within 24 hours. Complaints regarding the tour should be made in writing to McLeanScotland.

TERMS AND CONDITIONS UPDATED 27th November 2015